About Us
Northern Gold And Silver is a trade name of NG & S Limited. NG & S Limited is registered in England with company registration number 14646076. NG & S Limited is a VAT registered company with VAT number 438 7636 55. Our registered office is 59-61 Charlotte Street St Pauls Square Birmingham, West Midlands, England, B3 1PX. We also operate in 108 Yorkshire Street, Rochdale, Lancashire, OL 161JY. You can contact us by phone 01706 582 621 or by email info@ngands.co.uk
Investment advice
We are not authorized by the Financial Conduct Authority and cannot give investment advice. Historical metal prices are not a reliable indication of current or future metal prices. We cannot give advice regarding your tax implications.
Anti-Fraud and money laundering prevention
If you wish to purchase bullion from us we will require a photographic identification (Passport or UK Driving license) this is for anti-money laundering and anti-fraud purposes. We may use the information provided to perform anti-fraud checks. All information provided will be stored in accordance with the Data Protection Act. We may ask for proof of identity or proof of address at any time.
Delivery
We rely on third-party companies to handle deliveries. We will always endeavour to ensure your items are dispatched and delivered to you without delay. Orders will be dispatched within 24 hours of the order being accepted if this is not possible, we will notify you at our earliest convenience. All items will be delivered by either Royal Mail Special Delivery or Royal Mail First Class Signed For this requires a signature by the customer. Royal Mail Special Delivery aims for goods to be delivered within 24 hours of dispatch. If the buyer fails to take delivery of an item, we will not be held liable for any delays in delivery. Orders placed on Friday – Sunday will be dispatched on Monday excluding Bank Holidays. Larger orders may be dispatched in multiple packages.
We deliver to the United Kingdom only. We are only able to post goods to the billing address. Unfortunately, we do not deliver to the Channel Islands or a PO BOX address. We reserve the right to refuse to deliver to an address which may be deemed as being unsafe, unlawful, or unreasonable to do so. We are unable to accept responsibility for items delivered to houses of multiple occupancies. If a parcel arrives damaged or tampered with, you must not accept it and have the parcel returned to us. Once parcels have been signed for the goods are now considered your own.
Selling
Customers must be over the age of 18 to sell goods to us. All goods sent to us must be police safe, and under your ownership. You must not knowingly send counterfeit or stolen goods to us. Prices displayed online or given through the Scrap Calculator are a guide price only. When we receive the goods, all items may be subjected to destructive and non-destructive testing. Items sent with stones of little or no value will have weight deducted in line with the weight of the stones. We reserve the right to remove stones without notifying you if we require an accurate weight, the stones cannot be returned in this case. Once testing has been completed to ascertain the weight and purity of the items, we will call or email you with an offer. The offer given will be based on the relevant metal price for that day for scrap items. Items of jewellery will be priced separately depending on the item’s own merits. We are under no obligation to purchase the goods from you and reserve the right to post them back to you.
Items of no value to us will be sent back to you upon your request only, and at a cost of £6.95 (this can be deducted from the value of other items). Items of no value that are not requested to be returned will be placed into a charity auction with proceeds going to Birmingham Children’s Hospital Charity. Items received on a Saturday will not be processed until the following Monday (bank holidays excluded).
For customers ordering one of our pre-paid packs a fee of £9 is deducted from the final value of your items. If using the pre-paid pack service the customer is responsible for getting proof of postage and retaining the tracking. For goods with a value of less than £9 there will be a £9 fee for having the good returned to you. For goods being sent in the post, we recommend using Royal Mail Special Delivery and adding the correct insurance. Goods are the customers’ responsibility until we have taken delivery. Goods sent in via the post without information or a return address will be held for one week before being donated to charity. For selling in store, we will require at least one piece of photo ID to carry out the transaction other identification may be required. All sales of your goods are final and once goods have been paid for they are then classed as our property and cannot be requested back.
Payment
Payment can be made by bank transfer, or by cheque, we do not post out cash. We endeavour to make payment on the same day the goods are received however, this is not always possible, and payments can take up to 3 working days. When providing bank details customers must make sure the details are correct as once payment is made it is not reversible. We take no liability for customers giving incorrect information. For instore transactions a cash payment is possible up to a sum of £3000. When being paid in cash it is the customers responsibility to check all monies before leaving the store as once you have left, we cannot accept responsibility for miss payment.
